Details on how to re-tune your equipment including basic instructions, manual re-tuning and access to product and manufacturer guides.
Manual re-tuning
If you are missing channels or have the wrong regional service you may need to do a manual re-tune.
A manual re-tune allows you to choose which services your digital TV or box displays. It's useful if you have completed a 'full re-tune' and it hasn't worked, or if you are receiving the wrong regional news service.
A full re-tune should only takes a few minutes and can be done with your remote control. Here are some guidelines for how to do it, but bear in mind every model of digital TV or box will be a little bit different.
Make sure your Freeview TV or box is on and in digital mode, usually by pressing the DTV or digital button on your remote. Then press 'menu'.
Select the 'set up' or 'installation' option. If you see picture icons, select the tool box, satellite dish or spanner.
If you are prompted for a code, try 0000 or 1234.
Select the full re-tune option. This is sometimes called ‘first time installation’, 'factory reset', 'default settings' or 'shipping conditions'. Do not select 'channel update' or 'add channels'.
Press ‘OK’ if your equipment asks if you want to delete all your channels. Don't worry this is normal
Channels will automatically be installed. This may take a few minutes and your equipment may shut down and restart
Re-tune guides and instruction manuals
Use the search below to find a specific re-tune guide or manufacturer manual.
