Troubleshooting guides

At switchover a lot of customers will come into your shop to ask for advice. In some cases, they will say they have "lost channels", and identical symptoms could result from a variety of reasons. To help registered retailers identify the possible cause of a customer's difficulties, and to recommend a solution, Digital UK has produced some guides. If you are a registered retailer, you can access them here.

Useful tools

Register your company

Access free point of sale materials, training and support

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Postcode checker

When is the switchover coming to me?

Why do you need this?

Equipment search

Search for registered TV and aerial equipment.

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Advanced equipment search

Retailer search

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FAQ & further help

Where can I get point of sale materials?

Can I use the 'digital tick' logo on my van?

Further help for retailers

Contact us

Contact a Retail Support Executive or the Digital Logo Helpline.

0870 190 2851

email: digital.logo@aeat.co.uk

Post-switchover feedback

Digital UK is working in partnership with:
  • British Broadcasting Corporation
  • Independent Television Network
  • Channel 4
  • Five
  • Siannel Pedwar Cymru
  • Teletext
  • Switchover Help
  • Royal National Institute of Blind People
  • Royal National Institute for the Deaf
  • Age Concern
  • Help the Aged
  • Citizens Advice Bureau
  • Browsealoud