Talking to residents: The importance of consultation
Consultation with tenants and residents on the switchover to digital is a vital part of the process for any property manager or landlord regardless of whether the properties in question house 1, 10 or 10,000 residents.
Potential difficulties can be avoided if residents are:
- Informed about the implications of digital switchover, and the landlord or managing agent’s policies on aerial and satellite dish installation, well before decisions are made about upgrading systems.
- Given an explanation of the available options and choices and time to consider them.
- Consulted, as far as possible, about their needs and wishes.
- Notified in advance of any work that needs to be carried out.
- Given an explanation of the likely financial implications and related service charges: Consulting with residents on service charges
Digital UK will be communicating with your residents to make them aware of the digital switchover and to encourage them to speak to their landlord or managing agent about plans to ensure that their building is set for digital.
Talking to residents: A Summary
Keeping in Touch
Organisations keep their residents up to date through a range of communications formats.
Consulting with residents about their needs
Television has an importance that should not be underestimated - indeed many consumers today see this as a basic human necessity.
Carrying out work
While any work is being carried out, residents should be kept informed about how and when it will affect them.
Digital UK communications to residents
Digital UK is running a series of communications campaigns aimed directly at tenants and those living in flats, to raise awareness that if their household is served by a communal TV aerial system, they will need to ensure that the building has been set up to receive digital.
Webfeed
