The Approved Digital Adviser Scheme is an accreditation scheme for retail and call centre staff. It is also an appropriate training scheme for housing practioners and community workers who need to respond to enquiries about digital switchover. Those who achieve the accreditation award will have sufficient knowledge to be able to help and support others through the digital switchover.
It is an online training scheme with detailed training material that has been developed to help advisers answer questions about the switchover and provide a high quality customer service. Candidates are required to read through the training materials at their own pace and, when ready, undertake an online assessment which will test their knowledge of the digital switchover.
The assessment consists of 20 questions, of which some must be answered correctly to pass. A total of 18 (90%) out of the 20 must be answered correctly to pass. Candidates will be notified of their results immediately on completion of the assessment.
Candidates that pass will be able to print out a personalised certificate to show that they have successfully completed the training. They will also be sent a badge identifying them as an Approved Digital Adviser.
Candidates that haven’t been successful can repeat the assessment a second time immediately. If unsuccessful after the second attempt, they will be required to login again and re-read the training materials before trying a third time.
To sign yourself or your organisation up for the Approved Digital Adviser Scheme or to log into your training area please see below.
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Opening hours: Mon - Fri 9am - 7pm, Sat 10am - 4pm. Extended opening hours on switchover dates.
