Landlords need to check the term of the tenancy agreement or lease that is in place.
Some may be explicit as to the rights and responsibility of the respective parties. Others may be silent but have implied terms e.g. maintenance of communal TV aerials is listed in the service charge specification and costs are recovered though the annual service charges.
Where property managers are looking to recover the costs incurred, they must ensure that they have complied with the relevant Housing and/or Landlord and Tenant Acts and the provisions of the lease/tenancy agreement. Adequate and appropriate consultation with residents is key.