What can I do if my landlord won't take action?
If the problem is with a social landlord, residents can join together to petition the landlord. If they still have no satisfaction they could refer to the Leasehold Valuation Tribunal (leases/RTB purchasers) or the Rent Assessment Panel (tenants), if the tenancy agreement has a presumption that the landlord is responsible. Housing Association Tenants can put in a formal complaint to the Housing Corporation (England) or The Scottish Executieve or Community Wales (Wales) or the Northern Ireland Housing Executive (NI), if a complaint to their landlord has failed to resolve the problem. All housing associations are registered/ regulated by these bodies who will expect the complainant to have exhausted the Housing Associations internal complaints procedures before they will intervene All or any UK resident could contact their MP or local councillors to ask for assistance in persuading their landlord/leasor to take action.
