If there is a residents’ association or a tenants’ group who could represent residents’ views, residents could act together through them to talk to or petition the landlord or property manager. If it is the landlord, factor or property manager’s responsibility under the terms of the agreement to check or upgrade the system, and they are unwilling to do so then residents could contact their MP, local councillor, Citizen’s Advice Bureau or Law Centre to ask for assistance in persuading them to take action. If these approaches are unsuccessful, it may be necessary to instigate legal action.
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