Last Updated 13 November 2018
Digital UK Limited, the operator of this website (the "Website") and the Freeview-branded mobile application (the "Mobile App"), ("Digital UK", "we", "us" or "our") respects the privacy of our customers and every individual who visits the Website or the Mobile App (together the "Digital Properties"). This Privacy Notice governs the way in which we collect, use and disclose your personal information when you visit our Digital Properties and/or contact us via post, email or call the advice line for digital television (the "Advice Line").
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We collect the following personal information from or about you when you use our Website and/or contact us via post, email or call the Advice Line:
(a) Information you give us voluntarily
When you use our Website or contact us, you may be asked to provide certain personal information to us - for example, to register for a service that we provide (such as subscribing to a newsletter), to report a problem with your digital television service or to contact us with general enquiries. You may also provide us with your house number and postcode when using our 'Coverage Checker' or 'Find Help' services or to when speaking to an Advice Line agent. When we ask you to provide personal information to us, we will make clear what personal information we require and why.
(b) Information we collect automatically
We use this information for internal analytical reasons, such as to identify the popularity of particular pages on our Website. The types of information we collect automatically include the IP address of your device, details about the web browser you are using, details of any links you access on our Website and the time and date you visited our Website.
We may also collect non-personal information relating to usage statistics for the Mobile App.
(c) Information that we obtain from third party sources
From time to time, we may receive personal information about you from third party sources (including the third-party operator of our Advice Line, channel operators or Members of Parliament), but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us (to report or resolve a digital television issue).
The types of information we collect from third parties include your personal information and details of any relevant digital television issue and we use the information we receive from these third parties to address your concerns and try to resolve the matter.
We use the personal information we collect about you in the following ways:
We may disclose your Personal Information to the following categories of recipients:
Our legal basis for collecting and using the personal information described above will depend on the Personal Information concerned and the specific context in which we collect it.
However, we will normally collect personal information from you only where we have your consent to do so or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to process your personal information.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the "Questions about this privacy notice" heading below.
Your personal information may be transferred to, and processed in, countries other than the UK where we are located. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective), however we take measures to ensure your personal information is protected in accordance with this Privacy Notice at all times.
Our Website servers are located in the UK, and our group companies and third party service providers and partners operate in the UK and Australia. This means that when we collect your Personal Information we may process it in any of these countries. xxx
We have taken appropriate safeguards to require that your Personal Information will remain protected in accordance with this Privacy Notice. For further details of these safeguards please use the contact details below.
Find out more in our Cookies notice here.
We also collect generic statistics about usage of the Mobile App to better tailor the application for all users.
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested, to resolve and report on a digital television issue or to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.
You have the following data protection rights:
We use appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.
However, please note that the transmission of any information via the Internet can never be guaranteed completely secure, so it is important you take measures to protect yourself too (for example, by installing anti-virus software).
The Digital Properties contain hyperlinks to websites and other mobile applications owned and operated by third parties. Those websites and mobile applications have their own privacy notices and we encourage you to review them, as they will govern the use of personal information you submit whilst visiting those websites and mobile applications. Digital UK is not responsible for the privacy practices of third party digital properties.
We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.
You can see when this Privacy Notice was last updated by checking the "last updated" date displayed at the top of this Privacy Notice.
If you have any questions or concerns about our use of your Personal Information, please contact Legal Department, Digital UK, 2nd Floor, 27 Mortimer Street, London W1T 3JF.
The data controller of your Personal Information is Digital UK Ltd which is registered with the ICO with registration number Z9156270.