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Many TV reception issues can be easily diagnosed and resolved by following these three steps:
1. Check the predicted Freeview coverage and channels available at your address using our checker on the right of this page
2. If you have good coverage, check the condition of all cabling and connections and then try retuning your TV or digital box to reload channels
3. Should problems persist, the Freeview advice line may be able to help. You can call them on 03456 50 50 50. In some cases it may be necessary to consult a local aerial installer - we recommend RDI / CAI members.
Retuning takes only a few minutes and can be done with your remote control.
1. Make sure your Freeview TV or box is on and in digital mode, usually by pressing the DTV or digital button on your remote. Then press 'menu'.
2. Select the 'set up' or 'installation' option. If you see picture icons, select the tool box, satellite dish or spanner.
3. If you are prompted for a code, try 0000 or 1234.
4. Select the full retune option. This is sometimes called ‘first time installation’, 'factory reset', 'default settings' or 'shipping conditions'. Do not select 'channel update' or 'add channels'.
5. Press ‘OK’ if your equipment asks if you want to delete all your channels. Don't worry this is normal
6. Channels will automatically be installed. This may take a few minutes and your equipment may shut down and restart.
Note: Depending on your TV equipment, you may need to update your favourites list following a retune. Some digital recorders may require scheduled recordings to be reset.
For more help visit our retuning section.
This may be due to your address being outside of coverage, poor cable connections or certain weather conditions, especially high pressure.
Try the following steps:
Check the predicted Freeview coverage and channels available for your address using our coverage checker
If the checker predicts good coverage, try retuning your TV or digital box to reload channels.
Check the condition of cabling and connections. Damaged or loose aerial plugs can cause problems. Try disconnecting aerial amplifiers or splitters, which can sometimes lead to equipment getting overloaded or too little signal.
Interference caused by atmospheric conditions should clear once the weather changes.
If problems persist, you may wish to consult a local aerial installer – we recommend viewers look for a Registered Digital Installer (RDI) or a member of another recognised trade body, such as the Confederation of Aerial Industries (CAI).
You can select your preferred regional service by doing a manual retune.
Find out how to do a manual retune.
Check the predicted Freeview coverage and channels available at your address using our checker on the right of this page.
If you have good coverage, check the condition of all cabling and connections and then try retuning your TV or digital box to reload channels.
Should problems persist, the Freeview advice line may be able to help. You can call them on 03456 505050.
In some cases it may be necessary to consult a local aerial installer – we recommend viewers look for a Registered Digital Installer or a member of a recognised trade body, such as the Confederation of Aerial Industries (CAI).
To do a retune, following the instructions below.
1. Make sure the equipment is turned off and unplug the aerial from the back of your TV, box or recorder.
2.Turn on your equipment and perform a retune using the 'auto scan' process - your TV, box or recorder won’t find any channels at this stage.
3. Turn off the equipment and plug your aerial back in.
4. Perform a full retune using the 'first time installation' option (sometimes called ‘default settings’ or ‘factory reset’) and your channels should return.
Homes served by a main transmitter should be able to watch more than 60 channels. Around 20 are broadcast from smaller, local relays.
All transmitters now also offer HD services. You can check the channels predicted to be available at your address by using our coverage checker.
If you want more channels than are available, you may wish to consider other options such as satellite or cable.
Digital UK recommends viewers look for a Registered Digital Installer or member of another recognised trade body.
Search our database for a specific retune guide or manufacturer manual.
If you need advice on this, refer to your product instruction manual or contact the manufacturer or retailer.
‘Adult’ and ‘adult chat’ channels on Freeview are labelled and listed in their own section at the end of the TV guide to minimise inappropriate or inadvertent viewing.
Adult channels are encrypted and require a subscription or pay to view PIN code to watch. Adult channel content is regulated by Ofcom.
Adult chat services, often based on premium rate phone services, are broadcast for limited hours and regulated under the BCAP code enforced by the Advertising Standards Authority.
Technical changes at transmitters or interference from those in neighbouring regions and countries may affect coverage patterns, which are planned and managed by Ofcom. TV signals can also be temporarily affected by weather conditions.
You can check the services predicted to be available at your address both now and in the future by using our coverage checker on this page.
Where coverage is predicted to be variable, a local aerial installer may be able to offer advice on improving your reception. Digital UK recommends looking for a Recommended Digital Installer (RDI) or a member of a recognised trade body, such as the Confederation of Aerial Industries (CAI).
If coverage in your area is predicted to be poor you may need to consider alternative TV platforms, such as subscription-free satellite services.
Digital UK is committed to helping viewers with disabilities access Freeview.Find out more
Find out about planned transmitter works which may affect TV services in your areaPlanned engineering work
Still can't find what you're looking for? Call the Freeview advice line:
03456 50 50 50
Mon - Fri 9am - 6pm, Sat 9am - 5pm, Sun closed
Extended opening hours:
9am – 7pm Wednesday, 27 July - Thursday, 28 July
9am – 7pm Tuesday, 2 Aug - Thursday, 4 August
9am – 9pm Friday, 5 August
Our contact centre can be accessed using the minicom service on 0330 332 0975.Email us