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Retuning in 2013

During 2013, changes will be made to Freeview TV signals in certain parts of the country which may require you to retune your digital equipment. Local publicity and on-screen messages will tell you about an upcoming retune in your area and further information is available here or from our advice line (08456 50 50 50).

Will it affect me?

About one-in-four UK households are likely to be affected by these changes. They only apply to TVs which get their signal via an aerial, including those connected to a BT Vision or TopUp TV digital box. Satellite and cable services are not affected. You can check whether your area is due to have a retune by using our coverage checker.

What is retuning?

Retuning instructs your digital TV or box to reload all the channels and services available in your area. You do it using the remote control and it normally only takes a few minutes.

Why are these retunes necessary?

Retuning keeps your digital equipment up to date when new services are launched or there are technical changes to TV signals in your area. In this case, some channels are being moved to new frequencies to make way for new, faster mobile broadband services throughout Europe.

What do I have to do?

Changes at transmitters will often take place overnight but may continue until late afternoon in some areas. if you find you are missing channels once services have been restored, retuning will bring them back. Here are some general retuning instructions, though note that menus and instructions may vary.

  • Make sure your Freeview TV or box is on and in digital mode. Press 'menu' on your remote control.
  • Select the 'set up' or 'installation' option. If you see picture icons, select the tool box, satellite dish or spanner.
  • If you are prompted for a code, try 0000 or 1234.
  • Select the full retune option. This is sometimes called ‘first time installation’, 'factory reset', 'default settings' or 'shipping conditions'. Do not select 'channel update' or 'add channels'.
  • Press ‘OK’ if your equipment asks if you want to delete all your channels. Don't worry this is normal
  • Channels will automatically be installed. This may take a few minutes and your equipment may shut down and restart

Coverage Checker

Find out your predicted Freeview coverage and dates for upcoming retunes

Why do you need this?

Contact us

Still can't find what you're looking for? Call the Freeview advice line:

03456 50 50 50

Mon - Fri 9am - 6pm, Sat 9am - 5pm, Sun closed

Our contact centre can be accessed using the minicom service on 0330 332 0975.

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