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During 2013, changes will be made to Freeview TV signals in certain parts of the country which may require you to retune your digital equipment. Local publicity and on-screen messages will tell you about an upcoming retune in your area and further information is available here or from our advice line (08456 50 50 50).
About one-in-four UK households are likely to be affected by these changes. They only apply to TVs which get their signal via an aerial, including those connected to a BT Vision or TopUp TV digital box. Satellite and cable services are not affected. You can check whether your area is due to have a retune by using our coverage checker.
Retuning instructs your digital TV or box to reload all the channels and services available in your area. You do it using the remote control and it normally only takes a few minutes.
Retuning keeps your digital equipment up to date when new services are launched or there are technical changes to TV signals in your area. In this case, some channels are being moved to new frequencies to make way for new, faster mobile broadband services throughout Europe.
Changes at transmitters will often take place overnight but may continue until late afternoon in some areas. if you find you are missing channels once services have been restored, retuning will bring them back. Here are some general retuning instructions, though note that menus and instructions may vary.
Still can't find what you're looking for? Call the Freeview advice line:
03456 50 50 50
Mon - Fri 9am - 6pm, Sat 9am - 5pm, Sun closed
Our contact centre can be accessed using the minicom service on 0330 332 0975.
Christmas opening hours
As normal except:
Christmas Eve 9am - 4pm
Christmas Day/Boxing Day Closed
New Year's Eve 9am - 4pm
New Year's Day ClosedEmail us