Digital TV brings more channels and greater access to services such as subtitling and audio description. In the same way that subtitles provide a text version of the soundtrack for people who can see the screen but cannot hear the sound, audio description is a free TV service for people with sight problems. It offers additional commentary that describes body language, expressions and movements. Those eligible for the Switchover Help Scheme will find these functions are standard in the basic set-top box offer. They may still need help in understanding general switchover information and guidance on how to sign up to the Help Scheme.

Some people who are not eligible for the Help Scheme may still experience difficulties with switchover. Digital Outreach Ltd works with voluntary and community sector partners to ensure that switchover is widely communicated among their audiences.

Councils need to consider the cost and practical implications of the conversion of televisions and communal TV systems in residential homes, day centres and other properties. There is a specific section on care homes on the Digital UK property managers’ website.

Read how Bolton Metropolitan Borough Council worked with their voluntary sector partners to reach those who needed help with switchover.