Digital UK’s role is to communicate with the public about digital switchover to ensure everyone knows what is happening, what they need to do and when.

Digital UK will be sending information direct to each home to prepare people. We will advise, re-assure and encourage action through our national, regional and local TV, radio and press advertising. All households will receive a series of direct mailings about the regional switchover process in the 12 months before it happens. There will also be a series of regionally focused events in the run up to switchover in the region. This is likely to prompt questions about the local authority’s role and readiness.

The main call centre number for information is 0845 6 50 50 50*. We also offer a service for deaf callers, the number for this is 0845 23 03 80*.

Information in large print, audio, Braille or another language is available from 0845 234 0388*.

Our website www.digitaluk.co.uk contains information about switchover and a postcode checker so residents can find out when their area switches to digital and what their digital options are.

However, people will look to a variety of sources for advice and reassurance on switchover, including to their local public service providers. Our list of frequently asked questions is designed to answer the most common queries you may get from residents.

Our Regional and National Managers and their teams will be co-ordinating regional activities with councils, charities, voluntary groups and schools.

* Calls provided by BT charged at up to 2p per minute daytime and 0.5p per minute evenings (plus 6p BT connection charge). Rates may vary for calls from other providers including mobile operators.