Many people see TV as the ‘the friend in the corner’. Digital TV will bring more channels and greater access to services such as subtitling and audio description. In the same way that subtitles provide a text version of the soundtrack for people who can see the screen but cannot hear the sound, audio description is a free TV service for people with sight problems. Like a narrator telling a story, audio description is an additional commentary that describes body language, expressions and movements – giving people sight through sound.

Those eligible for the Switchover Help Scheme will find these functions are standard in the basic set-top box offer

We would welcome your help in reaching people who will find switching over more difficult.

Those eligible for assistance from the Switchover Help Scheme may still need assistance to understand general switchover information and guidance on how to sign up to the scheme. For information on eligibility see the section on the Switchover Help Scheme.  

Some people who are not eligible for the scheme may still experience difficulties with switchover. Digital Outreach Ltd, our community outreach partner, is working in the first five switchover regions with voluntary and community sector partners to ensure that people get the support they need. For more information, see the section on Digital Outreach Ltd.

Councils need to consider the cost and practical implications of the conversion of televisions and communal TV systems in residential homes, day centres and other properties. There is a specific section on care homes in Digital UK’s Property managers’ guide.

Following a trial in 2005 of digital TV with the Department of Media, Culture and Sport and the BBC, Bolton Metropolitan Borough Council has continued to support the local dissemination of information about switchover.

The Council and its partners have helped to spread the word via older citizens' forums, neighbourhood groups and the Council's website. Age Concern has run targeted events publicising the changeover and the Help Scheme. In line with statutory guidance Bolton has provided information on specific groups who will need assistance, such as those with visual loss, and is continuing to tell residents about the help and advice that is available.

John Rutherford, Director of Adult Services, says: 'Work with your voluntary sector partners to reach older and more vulnerable adults. This will help make sure they receive messages clearly and know where to turn for help and advice.'

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