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How to contact us
When dealing with calls to our advice line or questions submitted via www.digitaluk.co.uk our agents are trained to be sensitive to viewers' needs.
We will endeavour to give as much time as is needed for calls and aim to make communication as easy as possible, for example speaking slowly for hard of hearing callers and by providing any information requested in a variety of formats (via telephone, email or post).
There are several ways to contact us:
You can submit a question or query via our website. Click on the link 'email us', which can be found in the 'Contact us' section of the grey bar on the right-hand side of our website. We also provide a web chat facility.
If you have a hearing or speech impediment, you can use our textphone service on 0330 332 0975.
You can call us on 03456 50 50 50 and speak to one of our advisors. The Freeview advice line is open from 9am till 6pm Monday to Friday and 9am till 5pm on Saturday.
Alternatively, you can write to us at Digital UK, PO Box 26833, Kirkcaldy, KY2 9AG.
Retuning information is also available 24 hours a day via recorded messages on our phone line.