Avoiding scams

There are always people who use clever and persuasive tactics try to make a fast buck on the back of something new, like digital switchover.

If you think you’ve been ripped off, or paid a deposit to a trader you’re now worried about, or suspect there’s a rogue trader working door-to-door in your area, call the Consumer Direct helpline (08454 04 05 06). Calls cost 4p per minute from a BT landline; from mobile and non BT lines call costs may vary.

Consumer Direct can also give you advice on your cancellation rights and getting any unsatisfactory work put right. To find out how, visit the Consumer Direct website. If you prefer face-to-face help and advice go to your local advice agency or Citizens Advice Bureau.

Some local councils have set up ‘doorstoppers’ schemes to tackle doorstep crime. Residents get stickers and mirrors for their doors, advice on fitting door chains and how to deal with cold callers.

Check on the Consumer Direct website, your local Citizens Advice Bureau, or library to see if there’s a scheme in your area.

Tips for avoiding scams

• Remember that no one from Digital UK will call unexpectedly without an appointment. Turn away all uninvited doorstep callers who claim to be linked to Digital UK.
• Demand identification from uninvited callers – and call the company to check they are who they say they are.
• Don’t agree to any work on the spot. Take time to think about what work (if any) you want done.
• Only buy goods and services you need for switchover from reputable retailers and traders that carry the digital tick logo
• If an offer seems too good to be true – in a leaflet, advert, by phone, e-mail or personal approach – it probably is. Be wary and read the details of the deal carefully.