Technical problems?
If you need help connecting up digital-ready equipment, go to our technical help pages and the tuning pages.
Or call the Digital UK helpline for advice (08456 50 50 50). Calls provided by BT charged at up to 2p per minute daytime and 0.5p per minute evenings (plus 6p BT connection charge). Rates may vary for calls from other providers including mobile operators.
If your TV develops reception problems or is not getting all the services you expect, visit the technical help or common problems pages of this website.
Or call the Digital UK helpline for advice (08456 50 50 50).
Faulty equipment?
If the problem isn’t technical, but down to faulty TV equipment that doesn’t work properly, you may be able to get a replacement or a refund from the retailer you bought it from. It’s important to act quickly once you realise there’s a fault. The longer you wait, the more difficult it will be to prove the item was faulty when you bought it.
It’s usually the seller – not the manufacturer – that has a legal responsibility to replace faulty goods or refund your money. So, in the first instance, insist that the seller considers your claim, before taking it to the manufacturer.
For more advice on claiming refunds, repairs or replacements for faulty goods visit the Consumer Direct website.
Or call the Consumer Direct helpline 08454 04 05 06. Calls cost 4p per minute from a BT landline; from mobile and non-BT lines call costs may vary.
You can also use the Citizens Advice ‘Goods’ advice guide by downloading it from the Citizens Advice website.
Poor service?
If any aspect of a service you’ve agreed with a trader is unsatisfactory, get advice from the Consumer Direct helpline (08454 04 05 06) immediately you realise there’s a problem, or visit the Consumer Direct website.
More information on resolving unsatisfactory service problems is in the Citizens Advice ‘Services’ advice guide, on the Citizens Advice website.
