What is Virgin Media?

A digital TV service delivered through a fibre optic cable network. Virgin Media also offer broadband, home phone and mobile phone. Services can be bundled with a TV package or bought separately.

How much does it cost?

From £6.50 to £24.50 a month including a V+ HD box. A phone line is required (£13.90 a month).

Standard installation by an engineer costs £40 or you can self install for free.

What equipment do I need?

A digital V box is provided with standard subscription or upgrade to a V+ box.

How is Virgin Media installed?

You can self-install or arrange for an engineer to come out to install for you (from £40).

How many channels will I get?

This depends on what package.
Size M: over 40 digital channels including BBC3, E4, Virgin 1 and ITV2
Size L: over 85 digital channels including everything on M, plus extras like LIVING, Bravo, UKTVGold and MTV
Size XL: up to 160 digital TV channels including everything from size L

Does Virgin Media offer an HDTV service?

Yes. The V+ box is an HD-ready personal video recorder that lets you record, pause and rewind live TV.

What other services does Virgin Media offer?

• ‘On demand’ including Catch up TV, BBC iPlayer, Movies and Music Videos
• Parental control
• Equipment fixed at no extra cost while you are a subscriber

Does Virgin Media offer any accessible services?

Yes, subtitles and audio description.

Terms and conditions

Cable services available only in Virgin Media cabled streets. Subject to network capacity. Virgin Media digital TV packs currently exclude some Teletext services.

V/ V+ box remains property of Virgin Media; free servicing and repairs excludes misuse/mistreatment. £5 payment handling charge for non-Direct debit payment. Customers not taking the e-bill discount will have £1 per month added for paper bills. Payment may be required in advance. All prices include VAT. Installation charges apply (starting at £30).

Once purchased, all chargeable content must be viewed within 24 hours. On demand movies are pay per title. Catch up TV content available for 7 days after broadcast.