What is Virgin Media?

A digital TV service delivered through a fibre optic cable network. Virgin Media also offer broadband, home phone and mobile phone. Services can be bundled with a TV package or bought separately.

How much does it cost?

Virgin media is a subscription service with a minimum contract term. TV package prices start from free, when you take a phone line for £11 a month.

Standard installation by an engineer costs £30 or you can self install for free. If you opt for a V+ box (for TV recording and HD) there is a one-off installation fee of £150 for all customers. Then it’s £5 a month with sizes M or L and free on size XL.

What equipment do I need?

A digital V box is provided with standard subscription or upgrade to a V+ box.

How is Virgin Media installed?

You can self-install or arrange for an engineer to come out to install for you (from £30).

How many channels will I get?

This depends on what package.
Size M: over 40 digital channels including BBC3, E4, Virgin 1 and ITV2
Size L: over 85 digital channels including everything on M, plus extras like LIVING, Bravo, UKTVGold and MTV
Size XL: up to 160 digital TV channels including everything from size L

Does Virgin Media offer an HDTV service?

Yes. The V+ box is an HD-ready personal video recorder that lets you record, pause and rewind live TV.

What other services does Virgin Media offer?

• ‘On demand’ including Catch up TV, BBC iPlayer, Movies and Music Videos
• Parental control
• Equipment fixed at no extra cost while you are a subscriber

Terms and conditions

Cable services available only in Virgin Media cabled streets. Subject to network capacity. Virgin Media digital TV packs currently exclude some Teletext services.

V/ V+ box remains property of Virgin Media; free servicing and repairs excludes misuse/mistreatment. £5 payment handling charge for non-Direct debit payment. Customers not taking the e-bill discount will have £1 per month added for paper bills. Payment may be required in advance. All prices include VAT. Installation charges apply (starting at £30).

Once purchased, all chargeable content must be viewed within 24 hours. On demand movies are pay per title. Catch up TV content available for 7 days after broadcast.