Jobs

Digital UK leads development of Freeview, the nation’s most widely used television platform. We have some exciting opportunities for the right candidates in our Operations team as we strive to create the world's best free TV service. We are owned by Arqiva, the BBC, Channel 4 and ITV.

Head of Customer Experience

We are seeking an individual who has the ambition and vision to transform the Freeview customer experience utilising their skills, knowledge and latest industry thinking to deliver a relevant and engaging experience. Reporting to the Operations Director, you will play a critical and central role in the organisation. This role will take a holistic view across all consumer touch points and drive a new and innovative customer experience strategy.

A full job description is available here. To apply, please your CV and a covering letter to Emma Burt at emma.burt@digitaluk.co.uk

Closing date: Friday, 4 May 2018

Customer Services Manager

This is great opportunity to join our dynamic team as we seek to transform our customer service functions. Reporting into the Head of Customer Experience, you will manage the operational delivery of customer service provided to thousands of our viewers through the Freeview website, webchat, social media, phone, on-screen and on-demand channels.

A full job description is available here. To apply, please your CV and a covering letter to Emma Burt at emma.burt@digitaluk.co.uk

Closing date: Monday, 30 April 2018

Viewer Support Senior Manager, 700MHz Clearance

A unique opportunity to join our dynamic team as we deliver a UK-wide customer support programme for the largest television platform in the UK. Your role will be to lead and manage delivery of first-line support to viewers provided by the Freeview Advice Line. We are seeking a proactive, customer centric individual with experience of running a customer support function and management of outsourcing contact centre providers. Reporting to the Operations Director, this role will require expertise in event management and agent resource planning as operations will be scaled up and down in line with the clearance plan.

A full job description is available here. To apply, please your CV and a covering letter to Emma Burt at emma.burt@digitaluk.co.uk

Closing date: Monday, 30 April 2018

Coverage checker

Check the predicted Freeview coverage and channels available at a UK address.

Why do you need this?

Providing a house name or number makes your results far more accurate.